1. Important Notice
These Terms and Conditions will apply to the sale and supply of any products or services. Please ensure that you have read the Terms and Conditions carefully before purchasing any products or services. By accessing or purchasing any products or services, you agree to be bound by these Terms and Conditions. You should print and keep a copy of these Terms and Conditions for future reference. If you refuse to accept these terms you will not be able to access or purchase any products or services from our website. The following Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom (UK).
2. General
(a) We try and aim to ensure the information found on our website, in our articles and in our magazines are as accurate as possible, based on the resources available to us, but cannot be responsible for any inaccuracies in the information.
(b) The material found on our website, in our articles and in our magazines are provided for general information only and should not be relied upon or used on a sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. We recommend that you conduct further research before taking action based on the information found on our website, in our articles and in our magazines. Any reliance on the material found on our website, in our articles and in our magazines is at your own risk.
(c) The recommended product results and service experience, found on our website, in our articles and in our magazines, may vary from person to person. Opinions expressed by our writers, and materials supplied by contributors, are not necessarily those of Moonsea.
(d) The images found on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the display of your device accurately reflects the colours of our products and services. There may be slight colour variations.
(e) Our website services are provided by a third-party software company, and will not be responsible for the safety or security, maintenance, or financial transactions taking place on our website. If you encounter any website service problems, you may contact us, and we will forward your query to the third-party provider.
(f) Our website may contain third-party links to and from the websites of its partners, advertisers and affiliates. Third-party links found on our website will direct you to a third-party website that is not affiliated with us unless clearly stated. These third-party websites are not managed or controlled by us, therefore, we do not take any responsibility for examining or evaluating the content or accuracy and will not have any liability for any third-party materials or websites.
(g) We will not be liable for any and all forms of loss or damage arising out of the third-party’s website, and we recommend that you carefully review their policies and practices to make sure you understand them before you engage in further action. Complaints, claims, concerns, or questions regarding a third-party’s website, content, products or services should be directed to the third-party.
(h) We do not accept any liabilities for any disruption or non-availability of our service access that is caused by external causes including, but not limited to; customer equipment failure, ISP equipment failure, communications network failure, power failure, legal restrictions and censorship.
(i) When creating an account you must provide us with information that is accurate, truthful, complete, and current at all times. You must use your own name, and you are responsible for safeguarding the password that you use to access our services and for any activities or actions under your password. You agree not to disclose your password to anyone else, and remain the sole user accessing your own account.
(j) Any contents or comments that you upload on our website must not be abusive, defamatory, discriminatory, hateful, racist, obscene, sexually offensive, vulgar, threatening to another user, promotes violence, infringing third party rights, invasive of personal privacy or publicity rights or in our reasonable view, otherwise objectionable.
(k) You must not use our products or services for any illegal or unauthorised purpose. You must not carry out activities in relation to; obtaining lists of users, URLs, internet keywords or other information; using or transmitting material including but not limited to any ‘worms', ‘viruses’ or any code of a disruptive or destructive nature; accessing our website, products or services by any means other than through the interface that is provided by us for use in accessing the website. You must also not carry out any activities that will be of a defamatory or competitive nature to Moonsea.
(l) We do not permit, and you agree to not; reproduce, duplicate, copy, sell, resell or exploit any in part or full of our products or services, access to our products or services, or any contact on our website through which the service is provided, without express written permission by us.
(m) You agree to indemnify, defend and hold harmless of Hoto London, Shanhoi London, its subsidiaries, affiliates, partners, employees, service providers, subcontractors, and suppliers.
(n) You agree and grant us the right to explain, and interpret any ambiguities in these Terms and Conditions, and will not construe against us.
3. Products and Services
(a) You agree and authorise our website service provider to charge the order or subscription fees to your account’s registered payment method.
(b) If you have purchased ‘Three of the Moonsea’ or have a subscription plan, you will receive our latest issue, and the remaining issues when they are published and released in the months of March, July, November.
(c) The ‘Three of the Moonsea’ is a one-time purchase and there is no purchase limit for each customer.
(d) If you are subscribed to our 4 months subscription plan, it is set to automatically renew every 4 months. If you are subscribed to our 12 months subscription plan, it is set to automatically renew every 12 months.
(e) You agree to promptly update your account and payment information including but not limited to; email address, postal address, payment card number and expiration dates, so that we can complete your orders and contact you as needed.
(f) If you cancel your subscription plan, your subscription plan will terminate at the end of your current subscription period. You will still receive all the products or services due until the end of the subscription period.
(g) We reserve the right to refuse any order or subscription you place with us at any time. We will attempt to notify you through email of any order or subscription refusal.
4. Delivery
(a) All UK orders are posted via Royal Mail, Evri, DPD and UPS depending on the item’s weight and size. Standard UK delivery normally takes 2-3 working days, and 1st Class Delivery normally takes 1-2 working days.
(b) Our team aims to pack and dispatch orders received before 2 pm on the same day, Monday to Friday. Any orders placed after 2 pm will be dispatched on the following day, and any orders placed after 2 pm on Friday will be dispatched on Monday.
(c) Orders are dispatched and delivered on most days of the year, however, delivery couriers do not deliver or collect letters or parcels on UK bank and public holidays.
(d) For any order outside the UK that is not registered in our current system, please contact us using our contact form, for an order and shipping quote.
(e) Please note that orders outside the UK may be subject to import taxes, customs duties, and/or fees imposed by the destination country which are payable by the customer. These charges will typically be due once the shipped goods arrive at the country of destination. Our shipping fees don't include local import duties or customs outside of the UK and which vary from country to country. These customs duties, import tax, and/or fees imposed by the destination country are payable by the customer.
5. Payments and Cancellation
(a) All payments should be made in pounds sterling (GBP) unless otherwise stated.
(b) You agree that you are at least 18 years of age and provided current, truthful, complete, and accurate account and payment information for all product or service orders made.
(c) You agree and authorise our website service provider to charge the payment method associated with your account and remain responsible for any uncollected amounts.
(d) We reserve the right to refuse any product or service order you place with us at any time. We will attempt to notify you through email of any product or service refusal.
(e) Refunds cannot be provided for any purchase or subscription. We do not provide any credit or refunds for mid-subscription cancellations. In such circumstances, you will continue to have access to your subscription until the end of the billing cycle.
(f) Occasionally, we may offer special promotions (such as discounts or offers) for certain products or services. We have the right to withdraw and refuse any promotions at any time and they may also be subject to time restrictions, availability and other terms and conditions.
(g) Gift cards purchased on our website can only be redeemed on our website and must be used before their expiry date.
(g) Gift cards and promotional codes cannot be added to an order after the order is confirmed, therefore you must ensure that the code is registered before you confirm and pay for the products and/or services.
6. Privacy
All your personal information will be handled by us in accordance with our Privacy Policy.
For details on our Privacy Policy please see: www.the-moonsea.co.uk/privacy-policy
Please take the time to read this, as it includes important terms which apply to you.
7. Copyright and Content Protection
The content found on our website (www.the-moonsea.co.uk) photographs, labelling, text, branding, product, product packaging, magazines, and articles is the copyrighted material and confidential information of the Moonsea (Shanhoi London), unless stated otherwise. If there are any third-party images and materials, these images and materials are attributed to the respectful third-party. We do not take any responsibilities or liabilities that arise from these third-party images and materials that have been provided to us. You agree not to copy, use, or share any of the material and/or confidential information found on our website without our permission. Customers can not sell or resell any of the products or services received from us.
8. Changes to Terms and Conditions
(a) We occasionally update or amend minor changes to our Terms and Conditions from time to time to keep up with changes to the market affecting our business, changes to technology, changes in payment methods, and changes in relevant laws and regulatory requirements. These changes will not affect your use of our services.
(b) In the case that we make more significant changes to our Terms and Conditions which can affect your rights, you will be notified when the relevant changes take effect.
(c) All of our Terms and Conditions will be respected under the circumstances of no natural disasters, and unforeseeable and unavoidable external force majeure.
(d) Please review these Terms and Conditions regularly to ensure you are up to date with any of the changes we have made.
These Terms and Conditions were last updated on the 10th of May 2023.